Returns & Refunds Policy

30-Day Returns & Refunds Policy

We want you to be completely satisfied with your purchase. If you are not happy with your order, you may request a return within 30 days of receiving your item.

We accept returns for both defective and non-defective products, provided the return conditions below are met.

Return Eligibility

To be eligible for a return, the item must:

Be returned within 30 days of delivery
Be in new condition
Be unused, unworn, and undamaged
Include all original packaging, accessories, manuals, tags, protective films, and documentation
Not show signs of misuse, alteration, damage, or excessive handling

We reserve the right to refuse returns that do not meet these conditions.

How to Start a Return

To request a return, please contact our customer support team at:

Email: return@not-watch.com

Please include:

Your order number
The item you wish to return
The reason for the return

Once your return request has been reviewed and approved, we will provide instructions on how to return the item by mail.

Please do not send items back without prior authorisation, as this may delay the processing of your refund.

Return Method

Returns must be sent back by mail.

Return Shipping Label

Customers are responsible for arranging and paying for the return shipping label unless otherwise required by applicable law.

We recommend using a tracked shipping service, as we are not responsible for items lost or damaged during return shipping.

Return Shipping Costs

If you are returning an item because you changed your mind, ordered the wrong item, or no longer want the product, you are responsible for the return shipping costs.

If the item is faulty, damaged, defective, or incorrect upon arrival, please contact us promptly so we can review the issue and assist you in accordance with your statutory rights under UK consumer law.

Restocking Fee

We do not charge any restocking fee for returns.

Refunds

Once we receive and inspect your returned item, we will notify you of the outcome.

If your return is approved, your refund will be processed to the original payment method used for the purchase.

Please allow up to 10 days for the refund to be processed. The time it takes for the funds to appear in your account may vary depending on your payment provider.

Original shipping charges are non-refundable unless the return is due to our error or a faulty product.

Exchanges

We do not accept exchanges.

If you would like a different item, please return the original item in accordance with this policy and place a new order.

Faulty or Damaged Items

If your item arrives damaged, defective, or not as described, please contact us within 48 hours and provide photographs where available.

We will work with you to arrange an appropriate solution in accordance with your statutory rights under UK consumer law.

Non-Returnable Items

The following items cannot be returned unless faulty:

Personalised or custom-made products
Gift cards
Items that have been altered after delivery
Products that cannot be resold for hygiene reasons once opened

Watches

Watches may be returned within 30 days of delivery provided they are in new condition, unworn, undamaged, and returned with all original packaging, protective films, tags, manuals, and accessories.

Returns may be rejected or subject to a reduction in refund value if the watch shows signs of wear, scratches, resizing, modification, or damage caused after delivery.